COVID-19 Information

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same; our commitment to your dental health and safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are such that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by The Ministry of Health, the Royal College of Dental Surgeons, and the Ontario Dental Association. We follow the activities of these agencies so that we are up-to-date on any new guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies' recommendations.

You may see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff. For example:

• Our office will communicate with you beforehand to do COVID-19 pre-screening questions. You'll be asked those same questions again when you are in the office.
• We have increased the frequency of sanitizing and disinfecting all non-treatment and common area surfaces
• We ask that you please wear a mask during your visit. If you do not have a mask, please call the office so we can ensure we're able to provide one for you
• We have hand sanitizers that we will ask you to use when you enter the office. You will also find dispensers in the reception area and other areas throughout the office for you to use as needed.
• There are plexiglass panels surrounding the reception desk, and each operatory is closed off for everyone's added safety.
• You may see that our waiting room will no longer offer magazines, children's toys or a coffee machine as these iteams are difficult to clean and disinfect.
• We will adhere to social distancing measures by limiting the number of patients in the reception area, having staggered appointment times and increased time between appointments, along with floor decals to guide you
• HEPA Air Filters have been installed throughout our office to eliminate airborne infectious agents, bio aerosols, odours, chemicals and volatile organic compounds (VOC's)

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming you back.